FAQ’S
How do I navigate through my Dashboard?
How do I download the photos from my dashboard?
- Log in to your dashboard and select the photo size you’d like to download (e.g., MLS or another option).
- A .ZIP folder will automatically download to your computer.
- Once the download is complete, open the .ZIP folder.
- Copy the photos and paste them into a folder you’ve created (or an existing folder) on your computer for easy access.
What is the difference between branded and non-branded virtual tours?
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Branded Tours include your logos, photos, contact information, and external links—perfect for marketing on your website, social media, and other platforms.
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Non-Branded Tours remove all logos, external links, and branded content—making them compliant for MLS use.
Adding to KCRAR MLS:
When entering your listing, you’ll find fields for both the branded and non-branded links in the “Input” section under the “Remarks” tab at the bottom of the page.
What is the YouTube Video for?
When you order still photos with Virtual View 360, we create a YouTube video of your property and publish it directly to YouTube. This gives your sellers added exposure on one of the most widely used websites. You’ll receive your YouTube link within 24 hours of your order.
What is a Custom Domain Name?
A custom domain creates a unique website address for your listing (for example: www.123EasyStreet.com). When you order still photos with Virtual View 360, we can provide a custom domain and redirect it to your property’s virtual tour. Example: www.2058GreenfieldPoint.com.
Can I Order a Virtual Tour Online?
Yes! You can place an order through our Contact Us page or directly from your client portal (top right corner).
What is Virtual View 360’s Turnaround Time?
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Still Photos: Delivered same day as your appointment
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3D Matterport Virtual Tours: Next business day
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Floor Plans (with Matterport order): Within 2 business days
How Do I Post the Virtual Tour to Social Media?
Log in to your dashboard, click Share, and post directly to your platforms. You can also email the tour to your clients by clicking the email icon.
Are Your Drone Pilots Certified, Licensed, and Fully Insured?
Yes! All of our drone pilots and photographers are FAA Certified, licensed, and fully insured for your protection.
What is a Multimedia Virtual Tour / Personal Property Site?
A multimedia virtual tour (or personal property site) combines all of your marketing assets into one place. Still photos, drone photography, 3D Matterport, video, virtual staging, and more can all be showcased together in a single property site.
What Websites Will My Virtual Tour / Personal Property Site Appear On?
Your tour will automatically syndicate through the MLS system to major real estate sites—including Zillow and many others.